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These are the questions I hear most from Greeley and Northern Colorado owners before they let me touch their network. Skim through, then text me if you need a straight answer I missed.

Do you do one-off visits, or do I have to sign a contract?

I handle one-off jobs and ongoing support. If you need laptops staged, a temperamental printer fixed, or the new Wi-Fi tuned, I treat it as a single hourly visit and we're done. If you want steady coverage, my managed support is month-to-month, covers proactive maintenance, and you can cancel any time it stops being useful. Example: last week I prepped two front-desk PCs as a one-time job in Windsor, then checked backups for a managed client later that afternoon.

What if I already have an IT person or a managed service provider?

Keep them. I slot in wherever you need help: a second opinion before you approve an expensive quote, project help when your in-house tech is buried, or transitional coverage while you evaluate new providers. I'm not here to poach clients—if your current setup works, I'll say so and send notes they can use. Example: I recently documented a Fort Collins dental office network so their IT lead could take vacation without stress.

Can you work after hours or on weekends?

Yes, if we plan it. My standard window is 8 a.m.–6 p.m. Monday through Friday, but I'll book evening or weekend work for things like payroll server updates or POS upgrades so your team stays productive. Emergency after-hours work may carry a premium; I quote it before you approve anything.

What areas do you serve?

Onsite with no travel fee: Greeley, Evans, Windsor, Loveland, Fort Collins, Garden City, and Johnstown. Nearby towns like Ault, Eaton, Milliken, Berthoud, Severance, Timnath, Wellington, Firestone, or Frederick usually include a small travel charge depending on the job. Remote support is open to anyone in Colorado and existing clients anywhere. See my full service areas page for specifics.

Do you support Mac and Linux, or just Windows?

Most of my work is on Windows because that's what most small offices run. I can help with everyday Mac tasks—email setup, security updates, printers—and light Linux administration (I manage a few Linux servers for clients). If you run a full Mac shop or need deep Linux engineering, I'll recommend a specialist after a quick chat.

What if I'm not sure what I actually need?

No problem. Text or call with a plain-English description like 'internet drops when we run Zoom' or 'need to move five mailboxes to Microsoft 365.' I'll ask a few follow-ups, tell you whether it's a quick fix or a project, and let you know if there's a cheaper option before we book anything.

How fast do you typically respond?

During business hours I usually reply to texts within an hour and often faster. Calls only roll to voicemail when I'm onsite—leave a message or text and I'll loop back the same day. Managed clients jump to the front of the line, but even ad-hoc requests get same-day attention. If it's a true outage, say so in the first sentence and I'll pause what I'm doing to triage it.

Do you require long-term contracts?

No long-term contracts. Managed clients are billed monthly, and you can pause or cancel anytime with a text or email. If I'm delivering value you'll stick around—no legal gymnastics needed.

What if my problem is really urgent?

Text me immediately with "URGENT" and a sentence about what's broken. If your server crashed, internet died, or ransomware is hitting, I'll hop on remotely within 15-30 minutes when possible or drive over if it needs hands-on work. If I'm tied up in a secure site I'll send an ETA so you know when I'm free.

Do you support residential clients, or just businesses?

I help homes too—especially people who work remotely or run a side business. Typical requests include stabilizing Wi-Fi, securing a home office, setting up backup drives, or tuning a gaming PC for the kids between classes. You don't need a business license to get help.

Can you help with Microsoft 365 and cloud migrations?

Yes. I migrate email to Microsoft 365, set up SharePoint and OneDrive, configure Teams, and clean up messy tenant permissions. I've also moved clients from Google Workspace, Dropbox Business, and industry-specific apps when they outgrew them. I'll map out a checklist so you know exactly what changes and when.

What is your remote support process like?

Remote sessions are straightforward: I send you a short link to RustDesk or ScreenConnect, you read me the code it shows, and you watch everything I do in real time. Disconnect me anytime by closing the app. Connections are encrypted, I don't keep unattended access, and you can uninstall the helper after we're done. For more details, see my remote support guide.

Still Have Questions?

If I missed your scenario, reach out. A five-minute conversation now beats guessing and losing a day of productivity later.