Privacy Policy

Introduction

NOCO TechWorks LLC ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

Personal Information: We may collect personal information that you voluntarily provide to us when you:

• Contact us via phone, email, or text
• Schedule a consultation or service appointment
• Sign up for managed IT services
• Use our client portal
• Make a payment for services

This information may include your name, email address, phone number, business name, and payment information.

Technical Information: We may automatically collect certain information about your device and how you interact with our website, including IP address, browser type, operating system, and pages visited.

How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our IT services
• Process your transactions and send related information
• Communicate with you about service appointments, updates, and support
• Improve our website and services
• Respond to your questions and provide customer support
• Send you technical notices and support messages

SMS and Text Messaging

When you provide your phone number and consent to receive text messages from us, we may send you service-related communications including appointment confirmations, service updates, and other transactional notifications.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

You can opt out of text messages at any time by replying STOP to any message you receive from us.

Client Portal

If you have a client portal account, we store your name, email address, and service history to provide you with access to invoices, support tickets, and account information. This data is stored on secure, encrypted infrastructure.

You may request deletion of your portal account and associated data at any time by contacting us.

Payment Processing

We accept payments through various methods including Zelle, Venmo, PayPal, and Chase payment links. We do not store complete payment card numbers on our systems. Payment processing is handled by these respective third-party services, and your payment information is subject to their privacy policies.

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With your consent
• To comply with legal obligations
• To protect our rights and prevent fraud
• With service providers who assist us in operating our business (e.g., payment processors, cloud hosting providers)

Data Security

We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Object to or restrict certain processing of your information
• Withdraw consent where we rely on consent to process your information

Cookies and Tracking

Our website may use cookies and similar tracking technologies to improve your browsing experience. You can control cookie settings through your browser preferences.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date."

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: