Remote Support
I can fix most problems remotely. Faster than driving, same great service.
Why Remote Support Is Safe
You're trusting me with access to your computer. Here's exactly how this works and why it's secure.
You're In Control
I can only connect when you give me the code. No code = no access. Ever. And you can end the session anytime by closing the program.
You See Everything
Your screen stays on. You watch me work in real-time. I'll explain what I'm doing and why. This isn't some black box—it's transparent.
The Tool IT Pros Actually Trust
RealVNC is used by IT professionals worldwide. It's not some sketchy download—millions use it daily for secure remote access.
Session Recording Available
I can record the session so you have a complete record of exactly what was done on your computer.
Text Me First: (970) 305-5125
Before downloading anything, text or call me. I'll confirm it's actually the best solution for your problem. If we decide remote support makes sense, I'll walk you through this process.
Before You Start
NOCO TechWorks has scheduled your session and is aware of the issue
You have downloaded and installed the remote support tool (link below)
You consent to receiving remote access support
You understand standard hourly rates apply unless covered by an active support agreement
How Remote Support Works
Download Remote Support App
Click the button below to download the remote support app. It uses RealVNC under the hood and is branded with NOCO TechWorks, so you know you're in the right place.
Download Remote Support ToolRun the App
Once it's downloaded, run the file. Your computer might ask if you're sure—say yes. I promise it's safe.
I'll Give You a Code
When we're on the phone together, I'll read you a 6-digit code. Enter it into the app.
I Connect & Fix Your Problem
Once you enter the code, I'll be able to see and control your screen. When we're done, just close the program and I'm disconnected.
Common Questions
Is this safe?
Yes. RealVNC is industry-standard remote support software used by IT professionals worldwide. I can only connect when you give me the code, and you can disconnect me anytime by closing the program. I'll explain everything I'm doing while I work.
Can you see my personal files?
Technically yes—I can see what's on your screen. But I'm not looking at your personal stuff. I'm focused on fixing your problem. If you want to close any sensitive documents before we connect, that's totally fine.
What if my problem can't be fixed remotely?
I'll tell you. Some things need hands-on work (hardware problems, physical network issues). If that's the case, we'll schedule an on-site visit or you can drop off your equipment.
Do I need to uninstall this when we're done?
Not necessary, but you can if you want. The program won't do anything unless you run it and give someone the code. If you're a managed service client, I recommend keeping it installed for faster future support.
How much does remote support cost?
Same as on-site support: $125-200/hour depending on complexity. Managed service clients get priority remote support included in their monthly package.
Why I Use RealVNC
I've tried every remote support tool out there. RealVNC is the one I trust. It's secure, reliable, works on Windows and Mac, and most importantly—it's not sketchy like some of the free alternatives.
Secure
Enterprise-grade encryption
Fast
Connects in seconds
Trusted
Used by Fortune 500 companies