Terms of Service

Agreement to Terms

By accessing or using the services of NOCO TechWorks LLC ("we," "us," or "our"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

Services Provided

NOCO TechWorks provides IT support, managed IT services, computer repair, network configuration, website services, and related technology consulting. Specific services are described on our website and in individual service agreements.

Service Scope

We will perform services with reasonable care and skill. However, we cannot guarantee specific results or that all issues can be resolved. Some problems may require hardware replacement or third-party services beyond our control.

Payment Terms

Hourly Services

• Payment is due upon completion of services
• Rates are as published on our pricing page or as agreed in writing
• Free consultation for new clients
• Minimum one-hour billing increment; thereafter billed in 15-minute increments

Project-Based Services

• Projects over $500 require a 50% deposit before work begins
• Final 20% due upon project completion
• Payment plans available for projects over $1,000

Managed Services

• Monthly billing on the 1st of each month
• First month payment due before services begin
• Month-to-month agreements after initial period
• 30-day money-back guarantee for new managed service clients

Late Payments

Invoices not paid within 30 days may be subject to a late fee of 1.5% per month. We reserve the right to suspend services for accounts with outstanding balances.

Cancellation Policy

Managed Services

Either party may cancel managed service agreements with 30 days written notice. Services will continue through the end of the paid billing period. No refunds for partial months.

Scheduled Appointments

Cancellations must be made at least 24 hours in advance. Late cancellations or no-shows may be subject to a $50 cancellation fee.

Client Responsibilities

You agree to:

• Provide accurate information about your systems and issues
• Maintain backups of your data (we recommend and can help set up backup solutions, but ultimate responsibility for data backup lies with you)
• Provide necessary access to systems and facilities
• Notify us promptly of any issues or concerns
• Use services in compliance with applicable laws

Data and Confidentiality

We treat all client data as confidential. In the course of providing services, we may have access to your systems and data. We will:

• Not disclose your confidential information to third parties
• Use reasonable measures to protect your data
• Access your systems only as necessary to provide services
• Comply with all applicable data protection laws

Limitation of Liability

IMPORTANT: To the maximum extent permitted by law:

• Our total liability for any claim shall not exceed the amount paid by you for the specific service giving rise to the claim
• We are not liable for indirect, incidental, or consequential damages including lost profits, data loss, or business interruption
• We are not liable for damages resulting from your failure to maintain adequate backups
• We are not liable for third-party hardware, software, or service failures

You maintain sole responsibility for backing up your data. We strongly recommend and can help implement backup solutions, but we cannot guarantee data recovery in all situations.

Warranty Disclaimer

Services are provided "as is" without warranties of any kind, express or implied, except as specifically stated in writing. We do not warrant that services will be uninterrupted or error-free.

Remote Access

By agreeing to remote support sessions, you consent to our technicians accessing your computer remotely. You may terminate remote access at any time by closing the remote support application.

Intellectual Property

Unless otherwise agreed in writing, you retain all rights to your data and content. We retain rights to our tools, processes, and general knowledge. Any custom work product created specifically for you will be your property upon full payment.

Dispute Resolution

Any disputes arising from these terms or our services shall be governed by the laws of the State of Colorado. Both parties agree to attempt to resolve disputes through good-faith negotiation before pursuing legal action.

Changes to Terms

We may update these terms from time to time. We will notify active clients of material changes. Continued use of services after changes constitutes acceptance of the updated terms.

Entire Agreement

These terms, together with any written service agreements, constitute the entire agreement between you and NOCO TechWorks. Any modifications must be made in writing and signed by both parties.

Contact Information

Questions about these Terms of Service? Contact us: